HARMAN has received a 2020 Groupe Renault Supplier Award in the “Quality and Customer Satisfaction” category, an honor that
emphasizes the quality of service that HARMAN provides and celebrates the partnership that HARMAN and Renault share. Already at the 2019 Renault Supplier Awards HARMAN was honored with an Innovation Award for its Software Update Over-the-Air (OTA) solution, which makes this new award all the more meaningful.
HARMAN and Groupe Renault joined forces in 2015 on the early development of a microphone and a Software OTA solution. HARMAN has been supplying dual MEMS microphones to Renault since 2018, representing the first introduction of this automotive microphone technology in Renault. Renault-Nissan Alliance selected HARMAN as their sole supplier for OTA, with the solution going live globally in May 2019 across the carline. It was a complex integration project involving both Renault and Nissan, as well as several Tier 1 suppliers and the Alliance V-Next service delivery platform. The Quality and Customer Satisfaction award for this project is a testament to the effectiveness of HARMAN’s preventative quality approach. The HARMAN- Renault partnership is growing with ongoing development projects around connected in-car experiences.
Virtual Awards Celebration
Awarded independently of size, country of origin and field of activity, the Renault Supplier Awards recognize the best suppliers for their results over the past year in five categories. Of Renault’s total of around 13,000 suppliers worldwide, only 15 of them receive an award. The HARMAN team gratefully accepted the award at the 2020 Renault Supplier Award Ceremony that took place virtually due to the pandemic and was hosted by Groupe Renault’s CEO Luca de Meo.
“With this award, Renault wishes to honor the fully preventive quality mindset that HARMAN has shown from the very beginning of our collaboration. This quality performance is a precious asset in meeting our customers’ needs and expectations as each customer is unique and deserves the best” said Philippe Guérin-Boutaud EVP, Quality and total Customer Satisfaction, Groupe Renault.