Each November during World Quality Month, we reaffirm our ongoing commitment to customer satisfaction by reinforcing our focus on the Quality of our products, services, and business operations.
The theme driving this year’s Quality Month at HARMAN was “Flawless Execution.” Our focus here is three-fold: Flawless Execution (1) helps build HARMAN’s reputation as a leading provider of connected solutions, (2) eliminates re-work, and (3) helps to manage risk.
We work toward this every day by establishing standards that guide us, following efficient and flexible processes that can be adjusted for a rolling reality, collecting diverse points of view, and a maintaining a governance that binds all of these elements together.
This year, we placed a special focus on risk management. During our Quality Month kickoff event, HARMAN’s Chief Financial Officer, Mark Hartje; President of Automotive, Christian Sobottka; Chief Digital & Information Officer, Nick Parrotta; Senior Vice President, General Counsel and Secretary, Michelle Taigman; and Vice President of Global Quality Excellence, Mark Quint participated in a panel discussion to explore how risk influences Quality. During the interactive discussion, that was attended by HARMAN employees across the globe, these senior leaders shared perspectives on how employees can help identify and manage risks – whether they are financial, strategic, operating regulatory, or digital – to meet and exceed our customers expectations. We also used the kickoff session to rollout a new, redesigned HARMAN enterprise risk management process (HARMS) that proactively develops plans to prevent and manage risks that may have an impact on our customers or other partners.
“The winners of the future will be the organizations that are forward-looking and professional in their risk management; those that can react and adjust faster than their competition,” said Chief Financial Officer Mark Hartje. “HARMAN is well prepared to address the highly dynamic and changing environment in the future very effectively, thanks to the new HARMAN Risk Management System and the support of all our team members.”
As we wrap up this year, our work to provide exceptional experiences continues. Our customers’ needs are always top of mind, enabling us to innovate faster, reduce complexity, and solve problems quickly. HARMAN remains focused on executing flawlessly to help better anticipate these needs, exceed expectations, and deliver high-quality products, solutions and experiences. Be sure to stay tuned to our Twitter, Facebook, LinkedIn, and blog to not miss any of the exciting products and solutions in store for next year.