Brandon Hall Group, a preeminent research and analyst firm focused on human capital management practices, recently announced HARMAN took home a Gold HCM Excellence Award in the “Best Results of a Learning Program” category. The award was in recognition of the results driven by HARMAN’s problem-solving certification program.
The awards recognize organizations that have successfully deployed human capital management programs, strategies, processes, systems, and tools. A panel of veteran, independent senior industry experts, Brandon Hall Group analysts and executives evaluated the award entries based upon the following criteria: fit the need, design of the program, functionality, innovation, and overall measureable benefits.
The Quality team in partnership with HARMAN University developed this certification program to enhance our talent’s problem-solving skills and to reinforce a consistent and rigorous HARMAN approach across the company globally. The program has three different levels of certification: HARMAN Problem Solver, HARMAN Advanced Problem Solver and HARMAN Master Problem Solver.
“When we started to develop this program, we needed to get a better understanding of how our teams were responding to obstacles. We observed that many teams approached problems differently,” Mark Quint, Executive Sponsor and VP of Quality Excellence & Manufacturing Quality of HARMAN, said. “As a result, we created a program that focused on a ‘One HARMAN’ mentality and challenged our teams to consistently view problems and solutions with a short-term and long-term perspective.”
Within 12 months, our problem-solving curriculum reached more than 1,500 learners across all four of HARMAN’s divisions. The program also has generated a sizable impact both financially and culturally.
“We designed a curriculum that paired teaching with application experiences to get real results. We saw great success with this approach,” Dr. Cristina Bettencourt, Head of HARMAN University, said. “Going forward, we plan to apply this model to subjects beyond problem solving.”